Why CogniSaaS is the best choice as your customer onboarding and implementation platform
Author- Megha Poojari
You have your business: an excellent solution to a pressing problem, a fabulous army of the sales team, onboarding experts, a project team and a customer success team, and a customer-centric approach.
If you are a small organization, you might have a small team, but a great one that could give any big organization a run for their money!
You have ticked off almost everything that’s required to sustain harmony in your teams and retain your customers in the enterprise SaaS business environment. Yet, what you are seeing is constant tiffs between your teams when your customers churn!
So why is this happening when you are getting everything right?
Did you fail at your onboarding?
Was the product not enough?
What could have gone wrong?
We know the answer!
It’s simple, your business lacks a single source of truth platform.
The meaning of a single source of truth isn’t rocket science, but finding the platform and integrating it into your business can be a tough nut to crack.
Story behind CogniSaaS
CogniSaaS has resulted from getting customer-centricity right. While having to struggle with the same problems mentioned above, Rupesh Rao, CEO of CogniSaaS, decided to deep dive into this issue, as he couldn’t be the only customer success manager to face these challenges.
And his research was right!
Many organizations, customer success managers, and project managers struggle to create a harmonized onboarding process for their customers or find the right tool for them to sync systematically with internal and external stakeholders alike.
How is CogniSaaS the ultimate solution?
If you google “customer success tools” or “comprehensive project management tools,” your search results will bombard you with thousands of such tools that “claim” to be the ‘one-stop’ solution for your onboarding and implementation problems. But is that the case, though?
If so, then all enterprises in 2022 would have been successful in getting the customer churn rate below 7%, but that’s not what we are seeing in the industry.
Your competitor always has an edge over your business, and that’s inevitable.
How is CogniSaaS able to help your business with this?
Smart Focus
Gone are the days of tracking and spending huge amounts of time on creating a smart onboarding and implementation process.
Due to the templatization of tasks and use-cases, CogniSaaS enables your team to create project-based tasks and use-cases across each client in just minutes.
Templatization on CogniSaaS provides the necessary infrastructure for onboarding and implementation processes, which in turn helps save time and effort for your onboarding and implementation teams.
Easy Collaboration
We can’t stress enough the fact that a true single source of truth platform will help with seamless collaboration between your teams.
All the necessary information from the pre-sales stage to the implementation stage is stored on CogniSaaS for each client you handle, thus avoiding the information passage through silos of tools.
Now that all the information is in one place, there will be zero chances for your team to lose out on necessary information about your customers and collaborate cross-functionally in harmony.
Visibility
CogniSaaS provides you with one-click dashboards that help your team track the entire project progress across each client and each use-case, making it easier for the team to prioritize their tasks and avoid fire-fighting situations that might arise later.
Client Context
100s of clients? Don’t worry! With CogniSaaS, all your client contexts will be available to your teams on a single dashboard.
Not just that, you can now collaborate with your clients directly on CogniSaaS!
Gone are the days of clients, depending on project managers to get daily, weekly, bi-weekly, or never-ending updates on project progress, milestones, and tracking of requirements.
Your clients can login directly into CogniSaaS’s client portal and have data-driven analytics and dashboards shared with them directly, without having to reach out to your team through emails, slack, or calls!
Revenue Risk Visualization
Keep track of project delays, accountabilities, and time-to-value risks and progress, along with actionable insights and recommendations, with a single click of your mouse!
This will help your project managers set their priorities straight and visualize the product roadmap more holistically, thus helping your teams focus on client requirements that can affect your revenue risks.
Long Story Short
Your business can adopt customer-centricity only when your teams (sales, onboarding, implementation, and customer success) are collaborating holistically, i.e., on a single source of truth platform.
CogniSaaS aims not only to be the single source of truth but also to revolutionize the way onboarding and implementation processes in the enterprise SaaS industry by helping organizations adopt customer-centricity at scale.
