Blog By Deborah Dcunha In today’s fast-paced business world, software-as-a-service (SaaS) has become a popular choice for companies looking for cost-effective solutions to their software needs. Businesses may access strong software tools through SaaS providers’ cloud-based services without investing in costly hardware or infrastructure (On-premise). …

Blog by Roshni Saraf Any product that addresses the specific use cases of the clients is more likely to be adopted and used effectively, leading to increased customer satisfaction and success. …

Blog by Roshni Saraf Businesses lose over $75 billion each year to customer churn due to poor customer service. According to a recent study done by Accenture, the top three traits that consumers look for in a company are fair prices (78%), good customer service (74%), and quality products (73%). …

Blog by Roshni Saraf What Is Resource Management? Resource management is the process of organizing, scheduling, and allocating resources to ensure that a business can meet its goals and objectives. …

Blog by Roshni Saraf Customers require onboarding at every stage of the user journey, whether for a new feature, a product update, or something else. Customers are less likely to seek alternatives when they know your competitive advantage. …

Blog by Roshni Saraf “Your Customer is going to get to vote and talk. You want them out there as salesmen for you. In fact, customer delight is the main ingredient of success. You will succeed if you have delighted customers. Don’t settle for satisfied.” …

Blog by: Megha Poojari While 2022 saw the rise and fall of many B2B SaaS organizations, there’s no denying the fact that many VC firms and B2B investors still consider that there are a lot of opportunities to look forward to in 2023. …

Blog by Chirabrata Das “It is too early for us to invest in an onboarding tool” — that is the typical response we heard from many prospects we have interacted with in the last few months. Businesses gradually realize the importance of repeat business (recurring revenues) from existing customers. It…

Blog by Roshni Saraf Customer churn can significantly impact SaaS businesses and cause inflation in their recurring revenue. A recent study by Accenture Strategy stated that “Enterprise SaaS companies lose $1.6 trillion per year due to customer churn!” Customer churn happens when a customer stops using your products or services…